Order Digital Reprints
Want a PDF of this article as it appeared in print?
Order Here!
Filed Under
Sign Me Up!
Join your colleagues who already get great content delivered right to their inbox.
Sign up Digital!
If you don't want to bring your iPad into the bathroom, we can send you a magazine subscription for free!
Subscribe to Print!
Roto-Rooter Services Company president and chief operating officer Rick Arquilla experienced a week undercover in his own company, using the alias of Hank Denman, a rookie service technician assigned to some of the dirtiest jobs.
It was an adventure and an emotional journey for...
