How to Build Resilience Instead of Chasing Zero Errors

Working to eliminate every error is both impractical and unwise, so high-reliability work teams operate so that errors and surprises don’t disable them

How to Build Resilience Instead of Chasing Zero Errors

Wildland firefighters. Air traffic controllers. Flight deck crews of Navy aircraft carriers. Operators of nuclear power plants and the national bulk electric grid. These are among the safest and most reliable work teams in the world. And they don’t try to eliminate all errors and...

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