RIDGIDConnect helps streamline the reporting process, integrating digital media and files into a hosted archive and making professional, sharable reports. The reports can be enhanced by adding images, videos and office documents, and all information will be backed up and stored in a secure environment. The operator decides which pieces the customer can see and what is company-only, and information can be shared instantly online. Reports allow the operator to include all media, notes and customer correspondence in a comprehensive package, as well as to schedule, prioritize and assign work to an individual or team. Customer access to reports can be controlled by expiration date or total number of views. Bookmarking in videos, extracting video frames as images, and image markup allow the operator to quickly indicate the relevant points when presenting information. 800/769-7743; www.ridgidconnect.com.