There’s a sweet spot between being personable with a customer and staying on the topic of the service call. Find it and you could establish the trust that gives you a customer for life.
Avoidance isn’t an option, but what you say and how you say it truly matters
Connecting employees to opportunities and roles that fit their strengths makes your company more productive
Returning to a job you just finished is not ideal. Here are some tips for managing client expectations up front so that their initial service call doesn’t turn into an endless saga.
Be prepared to discuss pay rates when employees compare wages and come to you with questions
While the truth can hurt, everyone benefits from honest feedback
This is a business of delivering bad — and sometimes expensive — news to homeowners, so it’s vital to have their confidence first or risk losing their loyalty
Service calls are the perfect opportunity to educate homeowners and build relationships
Culture issues can be detrimental to a business, from higher employee turnover to a decline in customer service standards
Make sure you’re not hindering your business by committing these errors that can render your marketing efforts less effective than they should be
