Here are some ways you can mark the occasion of World Trenchless Day on Sept. 28

Even if you’re busy with current jobs, it’s important to follow up with potential clients you gave estimates to in order to ensure the work keeps flowing

Taking the opportunity to educate clients on what you are seeing in their plumbing systems and why it is happening can go a long way in establishing a relationship that lasts for years to come

Conducted at Cleveland area schools, the events involve reading the new children's book, The House That She Built, which educates young readers about the people and professional skills that go into building a home

Milwaukee plumber recounts time local TV station performed ‘sting’ operation to assess how honest companies were with customers

Returning to a job you just finished is not ideal. Here are some tips for managing client expectations up front so that their initial service call doesn’t turn into an endless saga.

Be sure to devote time to training customers as you would your employees. A well-educated customer is a loyal customer.

Here’s why you might want to consider taking advantage of a service that connects journalists with expert sources

Don’t let rising diesel and gas prices due to inflation woes, oil production interruptions and chaos in the world upend your profitability

This is a business of delivering bad — and sometimes expensive — news to homeowners, so it’s vital to have their confidence first or risk losing their loyalty