An easy path toward a disgruntled customer is not having all members of your team on the same page and failing to meet the standard of service the customer believes they’re going to receive

Six easy ways you and your team can pull in and keep customers long-term

Automation is convenient and can save time but be careful about how exactly you are deploying it within your company

Customers will quickly make a judgment based solely on your appearance, no matter how capable you are

Even though it is a regular occurrence for you, it’s important to match a customer’s sense of urgency

Growing your bottom line doesn’t mean you have to accept customers and jobs that aren’t a good fit for you

Standard thinking is that busy equates to success, but it can actually be detrimental to your company’s long-term prospects

There’s a sweet spot between being personable with a customer and staying on the topic of the service call. Find it and you could establish the trust that gives you a customer for life.

Returning to a job you just finished is not ideal. Here are some tips for managing client expectations up front so that their initial service call doesn’t turn into an endless saga.