Superior customer service and support is an integral part of our job and CUES is committed to providing the finest after-sales service in the industry. At CUES, we strive to deliver legendary customer support and service that converts ordinary customers into lifetime customers. This is guaranteed by providing large field engineering and technical service departments, a huge inventory of replacement parts, and extensive service and repair departments.

CUES is committed to providing high-quality, individualized customer service and support. Trained and knowledgeable technical support representatives can help you diagnose or solve problems via phone, email or live video-conference sessions. Our customer service representatives are here to help you with any problem, question or concern you may have. Customer service is our top priority at CUES and our success depends on responding quickly to your needs. The process of customer service precedes the sale of equipment, continues upon delivery and extends for the duration of equipment use.

CUES offers the following services: 

Training – Training is essential to the success of any inspection or rehabilitation program. It increases operator efficiency, decreases downtime and maximizes your investment. Maintaining a large, experienced field service and training staff, CUES offers standard and advanced hands-on hardware and software training sessions at your facility. Training can be arranged to fit your schedule. If new equipment is procured, operators need a refresher course or a change in personnel occurs, additional on-site or factory training is available at your request. For more information, visit the CUES customer service webpage.

Continuous education/seminars – CUES offers technical training schools in many regions of the country throughout the year. Topics include the basics of television inspection and preventive maintenance, basic AC/DC theory, video path diagnosis, and hands-on troubleshooting using multimeters. For more information, visit the CUES Technical School webpage. 

Parts support – CUES strives to ship all parts orders on the same day or within 24 hours of receipt of order. Our parts are factory inspected and of the finest quality. For more information, visit the CUES Parts Department. 

Repair facilities – CUES maintains fully staffed repair facilities in Orlando, Florida; Welches, Oregon; Waukesha, Wisconsin; Atlanta, Gerogia; Ontario, Canada; and Mississauga, Canada. Click here to view the contact information for these locations. We offer quick turn-around times, offering standard 72-hour service or same day completion of repair.

Phone troubleshooting – We encourage operators to utilize our highly experienced troubleshooting team to help diagnose problems as they arise. Many repairs can be accomplished in the field via telephone. This reduces costs, minimizes downtime and maximizes your investment. A CUES customer service representative is available to guide you through system and equipment analysis, and will forward the applicable support documentation and parts needed to complete the repair. If field repair cannot be accomplished, send your equipment to one of our convenient service facilities for a speedy repair. For more information, visit CUES Customer Service.

Loaner equipment – CUES maintains a large inventory of loaner equipment. Our equipment is extremely rugged and dependable, but problems can be encountered with any manufacturer’s equipment. To maintain your critical production schedule, loaner equipment is available to keep you operational while your items are sent in for repair. For more information, visit CUES Customer Service.