Software Helps Improve Customer Scheduling

A New Jersey contractor finds a number of operational efficiencies through use of automated customer-service software

Software Helps Improve Customer Scheduling

Schedule Engine software not only allows customers at Pipe Works Services to book service calls online, it also allows customers to upload photos and videos that vividly illustrate their plumbing problems, which helps technicians like Zach Langowski better prepare for service calls and work more efficiently.

With one business decision, Pipe Works Services of Chatham, New Jersey, improved its customer service, increased technicians’ efficiency, boosted office staff productivity and burnished the company’s image as a modern, consumer friendly place to do business.

Ticking all those...

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