Toughening Up

The recession hit Pat Grogan’s business hard, but he stayed the course with quality service and an emphasis on customer information
Toughening Up

Pat Grogan got off to a fast start with his plumbing business in 2005, growing at a pace that far outstripped his business plan.

He started with just a pickup truck, a van, a landline phone that forwarded calls to his cell phone in the field, and a plan that called for the...

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