@colemetge Dont Lie To The Plumber! #plumber #plumbingschool #tradeschool #bluecollar #trades #plumbing #dirtyhandscleanmoney #homeimprovement #plumbingtips #plumbersoftiktok #boosted #millwaukeetools #draincleaning ♬ original sound - Cole Metge
As a plumber, you've likely heard it all, just like @colemetge on TikTok. Whether it’s out of embarrassment, fear of higher costs, or a misunderstanding of the issue, some customers feel the need to bend the truth when explaining their plumbing problems. Here’s a light-hearted look at the common fibs plumbers encounter and some tips on how to handle them.
"It just started leaking!" Many customers claim their plumbing issues appeared overnight, despite signs of long-term neglect. Leaky faucets, running toilets and clogged drains don’t typically develop out of the blue. As a professional, you know how to spot the difference between a sudden problem and one that’s been ignored for months.
"I didn't put anything down the drain." This classic line often comes up when dealing with clogged sinks or garbage disposals. Customers swear they’ve been careful, yet you find a mash-up of food scraps, grease and who knows what else causing the blockage. Gentle education on what shouldn’t go down the drain can prevent future issues and foster trust.
"I tried to fix it myself, but..." DIY attempts gone wrong are a common scenario. Customers might not admit to the extent of their tinkering, leaving you to play detective. Be understanding and reassuring, emphasizing that it’s okay to seek professional help to avoid further damage.
Handling the Stories with Professionalism
- Stay Nonjudgmental: Approach each situation without judgment. Customers might feel embarrassed or defensive, and maintaining a calm, professional demeanor helps build trust.
- Educate Gently: Use these moments as opportunities to educate customers on proper maintenance and preventive measures. Knowledgeable clients are less likely to repeat mistakes.
- Offer Solutions: Focus on solutions rather than the blame. Your goal is to fix the problem and ensure the customer feels confident in your ability to handle their plumbing needs.
In the world of plumbing, tall tales are just part of the job. By approaching each story with a mix of skepticism and understanding, you can navigate these fibs with ease, leaving your customers satisfied and their plumbing in top shape.
